SoftSmart is a leading national supplier of software proucts to local authorities and early years settings. A key part of the service we provide is the delivery of training and user information to our clients, ensuring that they continue to get the best results from our systems. For some years now Mike, from Wise & Wherefores, has been a key part of the delivery of our training and also development of our user documentation. This has required a high level of knowledge about our software as well as a good understanding of the needs of our clients. Mike has taken it upon himself to maintain an in depth knowledge of our ever changing products thus ensuring that he continues to provide excellent and relevant training for our clients.
In order to deliver an effective training service, Wise & Wherefores has developed a range of training courses for each of our products, allowing for differing levels of users. These courses have then been delivered at sites across the country and feedback has
consistently been excellent from all delegates. In particular, they have appreciated the non-technical ‘plain English’ approach that makes the training easy to follow regardless of IT knowledge.
The Wise & Wherefores team has also proven to be highly flexible and able to deal with a variety of unforeseen situations ensuring that the delivery of the training is not disrupted and leaving clients suitably impressed. They make every effort to maintain a high level of service and client satisfaction which clearly reflects well on us, as well as on
Wise & Wherefores.
Wise & Wherefores has also been given the task of writing and updating our user manuals. This again has been done very thoroughly and the resulting documentation is creative, colourful and informative.
We have called on them to provide us with some training of our own staff, mainly on
Microsoft Office applications. This further demonstrated to us how much preparation is
being put in to ensure the relevance of the training provided. All our staff found these
training events extremely useful and it has helped us to maintain a high level of
productivity and consistency in the business.
The success and growth of our business has certainly been helped by the quality of the
service and dedication of the Wise & Wherefores team in the provision of training to our
clients across the country.