Santander Consumer (UK) plc is the finance house division of Grupo Santander, the largest financial group in Europe. As the consumer finance arm of the bank, Santander Consumer was formed to provide a focused and global consumer lending business and now operates in over 17 countries.
Wise & Wherefores was appointed by Santander Consumer to deliver training on all
Microsoft Office products to staff based at their UK headequarters in Redhill.
Vik Hill, Managing Director of Santander Consumer Finance says:
What impressed me most about our training experience with Wise &
Wherefores was how the trainer took the trouble to meet with our staff to find out exactly what they wanted to acheive from the training. So the training
exercises and documentation were designed to meet our specific business needs. This meant that staff could see how the training was relevant to their work and
enabled them to put their new skills into practice straight away. From a business
perspective, this meant we were maximising the benefit we received from the money we invested in the training.
The training was delivered in a relaxed and non-judgemental way, which gave staff the confidence to learn more. It has given them the flexibility to meet the challenges we face in an ever changing, customer-focused, business environment.
The customer is the focus of our strategy. The training provided by Wise & Wherefores has helped our staff improve the quality of the service they deliver to our customers.